| |
READ THIS BEFORE SETTING UP A SUBDOMAIN!
To create a subdomain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the subdomain will not work. For example, I want to create the subdomain forum.mydomain.com so my subdomain is going to be forum. If I already have a folder in my FTP named forum, I will need to delete it or rename it to something different before I can create the subdomain forum.
 |
Will you place ads on my site? |
 |
We will NOT place ads on your site.
[back to top] |
|
Do you allow sites to advertise for money, on their web site? |
|
Yes, we allow sites to have commercial advertisements.
[back to top] |
|
What forms of payment do you accept? |
|
We accept MasterCard, Visa, American Express, Discover, PayPal,
2checkout, checks, money orders, and cash.
[back to top] |
|
Are your server's Unix, or NT? |
|
Our servers are Linux Red Hat 9.0
[back to top] |
|
What control panel do you use and do you have a demo? |
|
The control panel we use is called Cpanel. A demo of Cpanel can be found here (login with the username demo and the password demo).
[back to top] |
|
Can I host friends? |
|
Yes, you may host your friends.
[back to top] |
|
How long does it take to setup my account? |
|
Your account will be setup automatically within 15 minutes of ordering.
[back to top] |
|
Are there any hidden costs, or setup fees? |
|
Abosolutely not!
[back to top] |
|
Do you offer telnet or shell access? |
|
No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
[back to top] |
|
Can I password protect directories? |
|
Yes you can password protect directories within CPanel.
[back to top] |
|
How long does it take to get my domain working? |
|
It usually takes 24-48 hours for a domain to fully propagate.
[back to top] |
|
What do I set my domains name server's to? |
|
Please read your welcome e-mail. If you have lost your welcome e-mail you can email us requesting your DNS.
[back to top] |
|
Where do I go to login to my control panel? |
|
You go to http://www.yourdomain.com/cpanel
[back to top] |
|
How do I make subdomains? |
|
To make a subdomain login to your control panel and click on "Subdomains." There you will see a place to manage and add subdomains.
[back to top] |
|
Where can I download a free FTP? |
|
We recommend downloading WS FTP from here
[back to top] |
|
It's not letting me upload my files what's wrong? |
|
Make sure you are uploading to the right web directory which is the public_html folder.
[back to top] |
|
Why doesn't my FTP password change when I change my Cpanel password? |
|
Please allow 24 hours for your FTP password to sync with your Cpanel password.
[back to top] |
|
What is the path to my users files? |
|
The path is /home/username/public_html
[back to top] |
|
What is the local path to perl? |
|
The path to perl is /usr/bin/perl
[back to top] |
|
What is the path to curl? |
|
The path to curl is /usr/bin/curl
[back to top] |
|
What is the path to ImageMagick? |
|
The path to ImageMagick is /usr/bin/
[back to top] |
|
What is the path to convert for ImageMagick? |
|
The path to convert is /usr/bin/
[back to top] |
|
What is the path to sendmail? |
|
The path to sendmail is /usr/sbin/sendmail
[back to top] |
|
How do I create e-mail accounts? |
|
To create an e-mail account, login to your control panel and click on "Mail." Then click on "Manage/Add/Remove Accounts."
[back to top] |
|
What do I put for both the incoming and outgoing mail servers? |
|
For both the incoming and outgoing mail servers put mail.yourdomain.com
[back to top] |
|
Where do I go to check my e-mail using my web browser? |
|
http://www.yourdomain.com/webmail/
[back to top] |
|
How can I setup webmail to go directly to horde, neomail or squirrel mail? |
|
Login to the one you prefer and then copy the entire URL from your address bar. Now login to your control panel and create a subdomain to go to the address you just copied.
[back to top] |
|
None of my CGI scripts are working on the server. How do I get them to work? |
|
Make sure that they are chmoded to 755
[back to top] |
|
How do I create MySQL databases and manage them? |
|
Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpMyAdmin. This can be found at the very bottom of the MySQL page.
[back to top] |
|
What version of php are you using? |
|
We are using version 4.3.3 and 4.3.4
[back to top] |
|
What version of perl are you using? |
|
We are using version 5.6.1.
[back to top] |
|
What version of MySQL are you using? |
|
We are using version 4.0.15
[back to top] |
|
What version of cpanel are you using? |
|
Our servers automatically stay up to date with the most recent stable Cpanel version.
[back to top] |
|
How do I receive the thirty day money back gurantee? |
|
Within thirty days of ordering, e-mail us your username, password, and why you wish to cancel. We will process your refund in less then 24 hours.
[back to top] |
|
How do I make a payment? |
|
All online payments are recurring. Your payment will automatically be deducted.
[back to top] |
|
How do I stop billing? |
|
If you wish to close your account, e-mail us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of its content."
[back to top] |
|
What is the difference between shared SSL and private SSL? |
|
A shared SSL displays as https//IP/~yourusername/ A private SSL would display as https://www.yourdomain.com in the address bar.
[back to top] |
|
What is the path to the free shared SSL? |
|
We need to activate the shared SSL on each site manually. Please contact us.
[back to top] |
|
I'm going to purchase my own SSL what do I need to know? |
|
Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
[back to top] |
|
How do I transfer a SSL? |
|
Every place that sells SSL's has a different transfer procedure. You will need to ask the supplier you purchased it from.
[back to top] |
|
What is a subdomain? |
|
www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.yourdomain.com is a subdomain, but www.forum.yourdomain.com is not a subdomain.
[back to top] |
|
What is an addon domain? |
|
An addon domain is a fully functional domain that will work out of a folder in your main site's FTP.
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your DNS hasn't proprograted to the server already. So after you change the sites DNS you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
There are three fields cpanel asks for when creating an addon domain.
|
"New Domain Name:" You will put in the newdomain.com. Do not put www in the name! |
|
"Username/directory/subdomain Name:" This will be the folder cpanel creates in your main account's FTP. Please make sure that the name you create doesn't already have a folder. For example, if you want to give it the username Chris. You cannot have a folder in your account named Chris already. If you do and still try creating the username for the addon domain to be Chris, the addon domain will not work. |
|
"Password:" Fill in any password you want here. |
[back to top] |
|
Help!? I added an addon domain, but why did it say subdomain added? |
|
It creates it as a subdomain by creating the folder within your main site's FTP. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
[back to top] |
|
|
 |
